Holidays

Air Group FAQ

1. What is the minimum Group size?
A Group Booking requires a minimum of 10 passengers traveling on the same booking
 
2. If the total number of passengers is less than 10, can I still request a Group Booking?
If total passenger count is less than 10, you can book directly on our booking engine: https://thebestagent.pro/, or calling 855-855-0210
 
3. Why is the airline price lower than the group fare offered to me? What are the benefits for booking through Groups?
Online fares are meant for instant purchase / immediate ticketing
Not all passengers will get the same fare available online
Group fares are blocked for a much longer time, as compared to online fares
Utilization occurs 60-90 days according to Airline Terms and Conditions
Names are required 45 days prior to departure and ticketing must be done 35 days prior to departure
 
4. When and how much do I need to make a deposit payment or reconfirm the existing Group Booking?
Upon accepting the quotation - an email with the confirmation/contract - the deadline for your booking deposit amount will be sent to you.
Group booking reconfirmation only by email
Deposit can be paid by agency check or credit card and will be used towards final payment or refunded after the group departs
 
5. How much do I have to pay for children and/or infant?
Children older than 24 months: Full Adult Fare (Subject to Airline Terms and Conditions)
Infant occupying a seat: Full Adult Fare (Subject to Airline Terms and Conditions)
Infant who does not occupy a seat: will pay 10%
 
6. Can we return on a different date?
Return deviation is allowed
 
7. Can my whole group change the traveling date?
Yes, however, it will be subject to a re-quotation and availability
 
8. I’ve already made my booking; can I change my origin/destination?
Changes in origin/destination are not allowed for Group bookings (Subject to Airline Terms and Conditions)
 
9. If I did not pay the deposit within the deadline, can I get the same fare as previously?
All fares are subject to availability if a deposit is not received and booking is not reconfirmed within the deadline
You will be notified by email 3 days prior to deposit/reconfirmation due date.
 
10. Can I cancel part of my Group booking?
Yes, you can reduce the number of the passengers before utilization date with no penalty
Within utilization date you can cancel 10-20% of seats with no penalty
 
11. Can I cancel the entire Group booking before utilization date?
Before the utilization date, you can cancel your Group Booking without penalty
Deposit can be refunded
 
12. Can I cancel the entire Group booking after the utilization date?
Yes, you can, but utilization penalty will be applied
Deposit is not refundable
After full payment/balance payment tickets are not refundable
 
13. Is Baggage allowed for Group Bookings?
International 1st checked bag is allowed for Group Booking
 
14. Is seat selection available for Group Bookings?
Seats selection is subject to Airline Terms and Conditions
 
15. What is the form of full payment/balance payment?
Full payment/balance payment can be made by agency check or credit card (some airlines charge a 4% merchant fee)